The following is a copy of the A-20-03 Consumer Letter. Vehicles affected by this bulletin will receive notification by mail to the address the vehicle is registered to.
Dear Polaris Owner,
This notice is sent to you in cooperation with the U.S. Consumer Product Safety Commission (CPSC). This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show you have purchased an affected vehicle.
The reason for this notice:
Polaris has determined that some 2020 Sportsman 850 High Lifter models were built with incorrect front shocks which can reduce stopping performance and vehicle stability, potentially increasing the risk of a crash.
What you should do:
Contact your authorized Polaris Dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Polaris Dealer. This repair should take approximately 45 minutes. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle.
DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED BY YOUR DEALER.
What your dealership will do:
To address this concern, Polaris has authorized your dealer to install new front shocks. This work will be performed by your dealer at no cost to you.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 days.
If you need assistance contacting or locating a Polaris Dealer, or if you have questions your Polaris Dealer is not able to address, contact our Polaris Owner Connections Department at 1-800-POLARIS (765-2747) or visit the Polaris Help Center.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.
Polaris Off-Road Vehicles
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, visit the Polaris Off-Road Safety Recalls page.