Polaris Off-Road Vehicles is working hard to produce safe, high-quality vehicles. We, along with many other industries, have experienced pandemic-related supply chain constraints, shutdowns and logistical challenges that have caused disruptions in our manufacturing processes.
Polaris is taking necessary actions to do what we can to combat these challenges, but delays remain. We recognize this is a frustrating time for consumers that are excited to receive their new vehicles. Please know that Polaris is working diligently to produce and ship new products to dealerships to fulfill orders. We have provided responses to frequently asked questions below and recommend you work with your dealer on specific orders. We again apologize for the frustration this has caused and thank you for your patience and for choosing Polaris.
Why are orders taking so long?
Polaris is working hard to produce safe, high-quality vehicles. We, along with many other industries, have experienced pandemic-related supply chain constraints, shutdowns and logistical challenges that have caused disruptions in our manufacturing processes. Polaris is taking necessary actions to do what we can to combat these challenges, but delays remain.
When will I get my order?
Unfortunately at this time, due to the supply constraints listed above, orders may take 12+ weeks to ship out from the factory. Your dealer is your best point of contact for order-related information.
Should I call my dealer about my order status?
Your dealership has the most up-to-date information related to your shipment timing. We are continually updating order time frames within their dealer portal. Our team accesses the same system for order-related information and will not have any additional specifics as to the status of your specific order. We, unfortunately, are only able to provide the same date range that your dealer has access to.
Can I pick up my vehicle as soon as it arrives at my dealer?
With additional demand, dealerships are busier than usual and may need additional time to prep your new vehicle and deliver it to you. We ask for your continued patience as our dealership network is working as hard as they can to assist all customers in a timely manner.
My MY21 still doesn’t have a date, but you are allowing orders for MY22 units: Yes, we are taking orders on MY22 vehicles, but that does not mean those will automatically ship sooner. Polaris is actively working through pandemic-related supply chain constraints and taking all necessary actions available to get remaining MY21 orders out as soon as possible.
My neighbor ordered the same unit after me and received it before me: Generally speaking, orders are shipped on a first-in, first-out basis. There are many factors that affect order timing including pre-sold status, parts availability and manufacturing capacity that may create exceptions.
For more information, contact your Polaris Off-Road Vehicle Dealer.